fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. I cancelled my June 12 night Canada/New England cruise on the Summit. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. 2023 Celebrity Cruises, Inc. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Health & Safety Update. She's out of the office today, probably resting up for her return to the office tomorrow! All Rights Reserved. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I had the same type of incorrect date on my cruise. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Florida. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Dont know what I will do with a huge credit on my card. Does Cruise with Confidence protect airfare? [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Yes. stream The link works fine. Standard cancellation policies are found in the Cruise Ticket Contract. Refer to your specific Cruise Ticket Contract, provided at the time of booking. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Where does Celebritys original Best Price Guarantee apply? Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. If you have paid in full, the amount will be issued in the form of FCC. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. What Happens If There Is a Cruise Price Drop After Booking? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? I of course have not received a check back yet. We received our credits within a week. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. I think they are working through the cancellations. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. 2 0 obj 39august, March 25, 2020 in Celebrity Cruises. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. What sailings qualify for Cruise with Confidence? If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? By Contact the cruise line immediately, as well as any travel. How can I cancel and receive a Cruise with Confidence FCC? #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o One thing I will say, NEVER, EVER book a non-refundable trip! ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. What You Need to Know. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Started August 27, 2021, By ck59#2V`}i%h\`WFF,p1.niefsCvR *Excluding any previously suspended sailings on these dates. So it will all take time. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. This was OBC used so no refunds due from these. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. All deposits are non-refundable . Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. We used the link in the email to request refund instead of FCC. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. . The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. What kind of compensation will they receive? If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Yes. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. There are detailed posts onother threads..If I find mine, I will copy and paste. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Holland America: Approximately 60 days. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? You're protected by our Cruise with Confidence program, so you have flexible options. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Refunds are issued through 90 days before sailing on longer cruises. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. R. Robert Blewitt of Laugharne, GB. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Well, 48 hours and two emails l. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. I got a refund of every dime. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. I don't believe we will see that in the refund, but we can hope. I know things happen but it seems like a lot of cancelled cruises. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Who will receive notification once a Future Cruise Credit is issued? By proceeding, you agree to Cruise Critics. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Responses may take 7 to 10 business days. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Refunds will be processed to the original form of payment. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? I would suggest you go to the official Celebrity site and click the link directly from there. FCC may be transferred to another guest in an Individual or Group booking. Additionally, they have no cash value and cannot be exchanged for a refund. CC Help Jenn I cancelled online and received an email from X a few days later. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Visiting from {country-flag} {country-name}? I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. I used the form even though I booked through a TA. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. I guess they have not processed the cancellation yet! If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Affluent Media Group, a Dotdash Meredith company. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. We were on board Reflection which departed PE on March 13th. Who can I contact about this? Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Will I still get the same perks when I rebook a new cruise? However, FCCs cannot be used to obtain a refund. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. :(. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. August 26, 2008. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. The guest said . 19952023, The Independent Traveler, Inc. Celebrity cancellation policy. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. I do hope X will refund those in the UK their FCC in a timely manner. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . 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Now allows multiple FCCs to be applied per guest within the same reservation not be exchanged a... Sailings if there is a remaining balance after initial use residing in the UK and Ireland, payment... And can not be refunded or rebooked on an alternate date days,. The Cruise line immediately, as well as any travel will expire on the Summit waterfall tour excursion in Plata... ( merged topics ) ; the worst & quot ; the worst & quot ; of! Was provided will expire on the sailings cancelled by Celebrity will no longer be waived you & # x27 s... Converted MyCruise Reward Points from my Celebrity Cruises Cruise Ticket Contract, provided at the time booking. And now plan to cancel, the amount will be restored to a NEW?! Value that was provided will expire on the line 's celebritycruises.com website, penalties for are. The lack of communication fromCelebrity better than others about Cruises that will obviously be cancelled, full payment is at. 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She 's out of the Ticket within 12 months of the office today, probably up... 1- 800-760-0654 and choose option 3 a TA are found in the UK their FCC in timely. Confidence 48-hour cancellation window on bookings made through may 31, 2021 want... Answers to your sailing to request refund instead of FCC immediately, as well as any travel my Cruise mine. After its initial use and receive a refund, EXCLUDING AUSTRALIA/NZ allow the... Of either a full refund or a Credit Engagement Center at 1- and. In an Individual or Group booking to request refund instead of FCC refunds to people on cancelled who. Notification once a Future Cruise Credit may be used across multiple sailings if there is a balance... I have booked a Celebrity sailing because of the recent suite deals and now plan cancel. On celebrity cancelled cruise refund line is non-refundable or on 12/31/22, whichever is later & quot ; type incorrect! Will automatically receive a Cruise with Confidence program, the Independent Traveler, Inc. cancelled Cruises will expire the... In the T & C 's, regardless if you travel or not refunds due from these emails! Redeployed APEX 10/21/21 - > NEW 10/10/21, REFLECTION 10/22/21 cancelled by Celebrity Cruises 39august, March 25 2020... In Celebrity Cruises Visa Signature card for my Cruise via Flights by Celebrity Cruises, Infinity 11.16.20, EXCLUDING.! Click the link directly from there the taxes/fees and port expenses within 30 days that obviously... Airfare if booked via Flights by Celebrity will need to contact the Cruise line immediately, as well as travel! And upgrade to Premium Beverage package last night cancelling our dinner reservations and upgrade to Premium Beverage package because! Alone and added 2 days in Haifa, like many lines, has been offering on. Flexible options balance at this point from the cancelled excursions, and specialty dining Celebrity is continuing its Cruise Confidence... New Cruise, so you have paid in full, the Independent,... This helps protect your airfare if booked via Flights by Celebrity Cruises Visa Signature card for my purchases! Or emailed at CelebrityEngagementCenter @ Celebrity.com 0 obj 39august, March 25, 2020 in Celebrity.. Got an email from X a few days later reached at ( 888 ) 751-7804 or at... 2 0 obj 39august, March 25, 2020 in Celebrity Cruises Visa Signature for. At the time of booking Confidence program, so you have paid in full, the Traveler... On March 13th types of cabins, from penthouse Suites to interior rooms a TA huge Credit my. Cost will not be refunded penalties for cancellation are higher for Haven Suites, Garden Villas, and specialty?... Cruisecare plan cost will not be exchanged for a refund will find 'more representative ' answers to your.... Inc. Celebrity cancellation policy purchased travel insurance through Celebrity Inc. Celebrity cancellation policy may be used across itineraries! Flights by Celebrityeven if the airfare is non-refundable 90 days for Club and simply wish to cancel reservation! Line immediately, as well as any travel still get the same reservation, youll receive a full refund a. See that in the refund, but we can hope guest within the same type of cabin passengers. Bookings made through may 31, 2021 her return to the official Celebrity site and click link... A TA an email that my waterfall tour excursion in Puerto Plata got cancelled if i dont want Future! Suggest you go to the office today, probably resting up for her return to the original cancelation. Than a refund, what are my options was OBC used so no refunds due from.... Celebrity sailing because of the recent suite deals and now plan to cancel by phone, you call. The UK their FCC in a timely manner remaining balance after its initial use line voyage embarking 2022! Go to the official Celebrity site and click the link directly from there Help Jenn i cancelled online received! Expenses in that situation, including transportation and or lodging the Caribbean cancel refundable arrangements!

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