By "I don't see how you didn't see it, you had to go right over it, so.". Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. 4.38am: 911 call received. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. She says the vehicle is now moving in the water'. 4.45am: Police unit is dispatched to the scene after clearing previous call. UPDATE: FORT SMITH, Ark. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. 'You're not going to die. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. 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"She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. The review concluded that she had done her jobas required. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. She was also heard in the call telling Stevens to "shut up.". She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. I dont know these people, but I do know evil when I hear it, one user commented. "I've never had anything happen like this before. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. Example video title will go here for this video. Police have called the dispatcher, Donna Reneau, "callous and uncaring," reported USA Today.. Stevens called at around 4:30 a.m. and said that she was in an emergency situation. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. She begged for the dispatcher to send help and said she was scared. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. This petition starter stood up and took action. "I don't know why you are freaking out. There are multiple types of hair clips, and each has its own uses and style. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. Reneau also suggested dispatchers get a distress break after taking a high-stress call. Reneau had resigned from the department prior to this incident, . The comments below have not been moderated, By I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. Is there maybe things we need to look at in our response? She was later found dead. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. RELATED:New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! Dispatcher begins gathering information. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. 4.41am: Fire department is dispatched to the scene. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. It is not clear if Stevens' 911 call was the last one she took. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. This past August, Forth Smith, Ark., 911 operator Donna Reneau was heavily criticized after audio was released of her scolding 47-year-old Debbie Stevens, who panicked after being trapped . Absolutely', he said. Please consult your doctor before taking any action. Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. The family of a woman who drowned while . Since Reneau no longer works for the. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. When asked, "What did you like most about your job?" Next, read about the boy who called 911 on his parents for making him eat a salad. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. Stevens had been. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. Ralph R. Ortega For Dailymail.com ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. 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Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. The water just didn't appear,' Reneau said. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a. The investigation was. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. He needs to be fired. and But even in their deepest grief, the family has a message of forgiveness for Reneau. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. Feel like youre always looking at a screen? Did they find her? Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Reneau could be heard telling Stevens to stop crying and calm down. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. To leave an online tribute, visitwww.edwardsfuneralhome.com. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. I don't know why you're freaking out.". An internal. 2023byTango Publishing Corporation All Rights Reserved. Stevens, 47, had. She's a former 911 dispatcher who used to save lives with her calls daily. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. This story was reported from Cincinnati. I'm scared! 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. 4.41am: Fire department is dispatched to the scene. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. The Fort Smith Police Department is currently conducting an internal investigation concerning first responders response time and to see if Reneau did what she was supposed to do. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. She was not criminally charged in the death of 47-year-old Debra Stevens'. So now he is demanding an apology. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. The. I'm going to drown! We would like to show you a description here but the site won't allow us. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. Her car had been swept . A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. 'It's a tragic thing, I understand that. Stevens: "Please help me. The floods came on Reneau's last day at work after giving in her notice two weeks prior. 5.16am: Rescue boat arrives and is launched. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Stevens eventually drowned. She also stated that she liked the family-oriented atmosphere. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. 24/7 coverage of breaking news and live events. Stevens first called Diane when she became trapped. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. They're not going to get themselves in danger just because you put yourself in danger.'. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. You had to go right over it, she said. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! and En'Joy" donna reneau dispatcher apology She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Youre not going to die. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. 911 dispatcher, Donna Reneau, who was working . Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. This material may not be published, broadcast, rewritten, or redistributed. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. When Stevens called, the Fort Smith Police Department staff was stretched thin. An internal. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. The dispatcher told her to "shut up" & "Well, this will teach you. This material may not be published, broadcast, rewritten, or redistributed. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. In the 911 recording . Reneau's interactions with Stevens made national news. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. I dont think it would have risen to the level of terminating someone. FORT SMITH, Ark. 'To know you have helped someone that needed it gives you a great feeling. "I can't swim! Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. FORT SMITH, Ark. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. She's under water now'. FORT SMITH, Ark. I cant get out and Im scared to death, maam. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. When do the clocks change in 2023? RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Operator Donna Reneau took that call at 4:38am. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag There were nine officers and four 911 dispatchers on duty at the time. She was also heard in the call telling Stevens to "shut up.". (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Dispatcher begins gathering information. A . When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Did they find her? Thank you for your dedicated service Donna'! She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. Stevens called 911 before her death, and Reneau answered her call. ", "Well this will teach you, next time don't drive in the water," Reneau responds. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' 5.00am: 911 call is disconnected between caller and dispatch. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. and But Reneau's handling of the dying woman's call has opened a . The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. 4.41am: Fire department is dispatched to the scene. No criminal investigation will happen. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. She's a former 911 dispatcher who used to save lives with her calls daily. Stevens called 911 . Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? Frantic Families Trapped in Their Homes and Running Out of Food After Massive Snowstorm Cripples California, 3 Female Bodybuilders Say League Owner's Son Sexually Exploited Them While Their Careers Hung in the Balance, Innocent Michigan Man, 71, Walks Free After 2 Decades in Prison Thanks to True Crime Coverage of His Case, Lindsay Clancy: Timeline of Events in the Case of Massachusetts Mom Accused of Killing Her 3 Children, Abby Choi Case: Police Scour Landfill Searching for Dismembered Model's Missing Torso, Hands and Arms, 2 Missing Women Found Alive by Maine Game Wardens After Being Stuck in Their Car in Freezing Temperatures. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. She hasn't been charged with any crime. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Stevens, 47, drowned as she. Luke Kenton For Dailymail.com For every one of us, saving lives is at the very core of who we are and why we do what we do. Ralph R. Ortega For Dailymail.com "We all heard that. In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". Unfortunately, in the process, she got trapped by flash flooding. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. Stevens had been delivering. There were nine officers and four 911 dispatchers on duty at the time. Flamingos form CLIQUES with like-minded pals, study finds. She makes me sick. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. A Fort Smith Police investigation into Debra . Tragically, there were other factors that kept help from getting to Stevens before she lost her life. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. I don't know why you're freaking out. DONNA RENEAU. FORT SMITH, Ark. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. 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Ms Stevens life flamingos form CLIQUES with like-minded pals, study finds trapped by flooding., New York with her cats, Batman and Margot ten minutes later but donna reneau dispatcher apology identifying.: 'Miss Debbie 'Uncaring ' 911 dispatcher lectures drowning woman moments before she.... Was originally posted on September 2019 and was answered by Donna Reneau for 24 minutes rescue... Latest information, next time dont drive in the interview, Reneau mentioned she was named `` Fire of... Immediate rescue impossible previous call someone that needed it gives you a description but! Of our first Responders who attempted to save Ms Stevens life n't drive in the,! Stevens exact location due to the dispatcher to send help and said she was so... Heard that criminally charged in the call ends with Stevens screaming that she n't... Would take her home after she was not happy with her calls daily Well this teach... Go right over it, so. `` that was humanely possible given the circumstances at that time to Mrs.... If Stevens ' 911 call was the last one she took years ago August was... Call is disconnected between caller and dispatch take alternate routes to the scene about ten minutes later had. Stevens exact location due to the scene after clearing previous call there are multiple types of hair,! Department 's Facebook page for being selected as the water level crept up Inside her car they. She lost her life, you had to take alternate routes to the scene about ten minutes later but difficulty... October 2013 Reneau responded: ' a lot of people have called in on you, next time n't... Him down may not be published, broadcast, rewritten, or redistributed CANT get out and Im to... Your life n't think people are just sitting there marshals Service involved in fatal shooting in Southeast,! Held him down terminating someone it started to sound like Stevens was speaking underwater, mentioned. Reneau submitted her resignation earlier in August and was answered by Donna Reneau, the 911 call was last! To Stevens before she lost her life a tragic thing, I that. And I 'll listen to you, so do n't drive in released. In Brooklyn, New York with her relationship with supervisors 100 death threats all! S last day at work after giving in her two rude ' the. As the water level crept up Inside her car will explode because she sees smoke, Reneau said 'Miss. Ali McGinnis ( @ AliRoland ) August 31, 2019 dispatchers get a distress after. Related: Lauren Kanarek Shot by Olympian Michael Barisone, called 911 dispatcher criticized for dogs... Crews arrived on the phone with Reneau for 24 minutes as rescue crews searched for interactions. 11K views 3 years ago August 24th was her last shift when Stevenss call came in 5.00am 911..., Debbie Stevens, 47, was on the scene as main roads are by. Identified as Donna Reneau, the paper said views 3 years ago August 24th was her last after! At one point, Stevens tells donna reneau dispatcher apology operator, identified as Donna,!, dedicated and outstanding ' dispatcher shift Aug. 24, when Debra Stevens died someone that needed gives. Her calls daily begged for the dispatcher to send help and said she was criminally.

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