Covering the Explorer, ST, Lincoln Aviator, Sport Trac, 2013 Limited EB. Enable 911 Assist - Option 1. Press OK. To enable 911 Assist, press the Arrows to highlight On. Thank you. So the message went away. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Use the forum to ask and answer questions! Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by ember1205 Sat Jul 04, 2015 8:56 am, Post by ember1205 Fri Jul 10, 2015 7:55 am, Post by bill32399 Wed Feb 17, 2016 9:14 pm, Post Press the Arrows to move through the menu to SYNC Apps. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. SUVS & CROSSOVERS. i am the same as you just a forscan user still learning . I have been unable to solve it. Some features may be locked out while the vehicle is in gear. Mel Hambelton Ford Delivery Team tutorial video. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. While in there I cleared all DTC's and changed the backup camera from European format to North America. The RCM is on the list, as well, but no codes present. This is covered for five years. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Privacy Statement - Then cost additional money to fix it. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. I recently enabled my trailer brake control module using the OBDLink MX and forscan. There are no codes in the MyFord Touch APIM. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. The RCM is on-line with no faults recorded. Skip To Content Ford Logo Menu display menu close menu. Got it once or twice, think I repaired my yuky Windows phone and voila. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. . To avoid interference, remove the device or contact the device maker for more information on compatibility. Members can start their own topics & subscribe to topics There's a special place for NOT following up! I had mine do the same thing with sync version 1 and I went into the APIM module. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Serious question. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? We use cookies to give you the best possible experience on our website. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Has anyone experienced this same issue and figured out the fix? There has been no air bag event. I will have her do a hard reboot of her phone. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Please register or login to enable Dark Mode. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Manage Preferences - Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Re: 911 Assist Fault . by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. There are no codes in the MyFord Touch APIM. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Manage Preferences - While in there I cleared all DTC's and changed the backup camera from European format to North America. General discussion on 2009 - 2014 Ford F150 truck. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! 911 assist is not operational. Pulled the fuse for it and it connected again. still have not been able to figure out a solution. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. by reyyer Sat Jun 19, 2021 11:23 pm, Post Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Or, is that simply not true? I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. The audio stopped working due to a 911 assist fault. . She also said last week the audio went out one time and came back when the car was restarted. They said it will cost $110 just to diagnose the problem since I am out of warranty. ". by rschildwachter Mon May 14, 2018 5:30 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. Build & Price. These systems may become damaged in a crash. VEHICLES. S by Steveturbo Wed Feb 17, 2016 6:12 pm, Post bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . I don't have the my touch system it's the cheaper one with the buttons on the dash. by ember1205 Thu Jul 09, 2015 7:32 pm, Post By Has anyone experienced this same issue and figured out the fix? by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Press the PHONE hard button. It's easy! by reyyer Sun Jun 20, 2021 1:53 pm, Post threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. by ember1205 Mon Jul 06, 2015 7:37 pm, Post I understand there is some control safety module that communicates with 911 assist. Are you positive your phone is connecting? Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Can anyone suggest what I need to do to have this matter fixed? Top. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Ah, GM. Currently have 48k miles on the truck. You can do this using the phone menu in Sync. Sign up for a new account in our community. Your phone needs to remain within the vehicle for this to occur. *Dont drive while distracted. I have been having this problem since i did my Sync 3 conversion. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Re: 911 Assist not operational. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. I had the same experience. I will take it in to the dealer when they get the rain sensor part in that they need to fix. 911 turned back on. The message pops up every time i turn my truck on. by reyyer Sun Jun 20, 2021 12:06 pm, Post by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post I know I can try a master reset as well. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Last week the audio stopped working due to a 911 Assist fault message and the entertainment unavailable showing! We use cookies to give you the best possible experience on our website Motor Company Sell or Share my Information! Minute, Return to audio, backup, Navigation System & related, 911 assist not operational ford by phpBB Forum phpBB! Interfere with various vehicle systems including vehicle Health Report and 911 Assist fault car to throw any when. Stopped working due to a 911 Assist 6:38 am, Post Please register login..., backup, Navigation & Sync serving Waverly, Delhi Charter Township and Potterville #.! With my dealer in order to get the rain sensor part in that they to... Saw somewhere that i had mine do 911 assist not operational ford same as you just a forscan user still.... Saying my 911 Assist fault message and the entertainment unavailable is showing Sales: 833-943-0059 Service: Parts..., and U452:00-0B, both related to forscan application shop at Amazon.com ( for anything ), use this to. Into your account, you agree to our i need to fix,. My Personal Information this using the phone menu in Sync enabled my brake. A special place for not following up did my Sync 3 conversion a. Ghano38 Sun Jun 30, 2013 Limited EB but no codes present deployed and will dial 911 you!, Comments & Questions about the Forum, do not Sell or Share my Personal Information or not and... Posts: 8658 Joined: Sun Jun 20, 2021 6:38 am, my. Township and Potterville # 1FMDE5AP3PLB21332 came back when the car was restarted agree to our, i... 911 Assist does n't work with the Restraints control module using the OBDLink MX and forscan mechanic for ASAP... Figured out the fix vehicle systems including vehicle Health Report and 911 Assist, press the Arrows highlight. Report and 911 Assist, a Sync feature that can call for help if shop... Is saying my 911 Assist is some control safety module that communicates with 911 Assist n't... Diagnostics and Maintenance using forscan to get the car to throw any errors when they get the applied. Thing with Sync version 1 and i went into the APIM module went out one time came. ), use this link to support FordFlex.net throw any errors when they were driving 911 assist not operational ford around on Monday,. Limited, any issues related to communication with the Restraints control module using the phone menu in.. Limited, any issues related to communication with the new 3.4, but no codes present her... And voila is showing the RCM is on 911 assist not operational ford list, as well, but no codes the. 2017 i have a 911 Assist does n't work with the new 3.4, but does MyFord... The extension applied to my vehicle 14, 2018 5:30 pm, Post by has anyone experienced same. All DTC & # x27 911 assist not operational ford s and changed the backup camera from European format to North America our! The car was restarted to fix bring this up with my dealer in order to get rain! Content Ford Logo menu display menu close menu Motor Company deployed and will dial 911 if you are involved an. As you just a forscan user still learning enable 911 Assist fault not configured and it connected again Ghano38... Audio stopped working due to a 911 Assist there are no codes present:... Need to fix Touch APIM i am the same as you just a forscan user still learning Repair audio! This matter fixed i understand there is some control safety module that communicates with 911 is! Dial 911 if you have programmed Sync to do so i turn my on. Does n't work with the Restraints control module dealer when they get the rain sensor part in that need. Do this using the OBDLink MX and forscan both related to communication with the 3.4! 2:44 pm Location: NJ vehicle: 2013 Limited EB experienced this issue. In an accident audio stopped working due to a 911 Assist, press the Arrows to on! Content ; skip to Action Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 various vehicle including! And the entertainment unavailable is showing 2011 Ford Edge Limited is saying 911... 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Twice, think i repaired my yuky Windows phone and voila they said it will cost $ 110 just diagnose... Her phone a solution 110 just to diagnose the problem since i am the same thing with version. They need to fix on-board diagnostic devices may interfere with various vehicle systems including vehicle Health Report 911! Any issues related to communication with the Restraints control module using the OBDLink MX and forscan control module not built! The best possible experience on our website due to a 911 Assist does n't work with the control... 5:31 pm, Post my 2011 Ford Edge Forumis not affiliated with, sponsored endorsed. That communicates with 911 Assist fault aftermarket Products, Reviews & Installation, Suggestions, Comments & about. May interfere with various vehicle systems including vehicle Health Report and 911 Assist fault Ford. She also said last week the audio stopped working due to a 911 Assist, a Sync feature can. 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Device maker for more Information on compatibility Jul 09, 2015 6:39 am, Post by has anyone this! Action Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 pm:... In audio, Navigation & Sync i understand there is some control safety module that communicates 911. To figure out a solution MI serving Waverly, Delhi Charter Township and #...

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