As well as using this exercise to illustrate assumptions and stereotypes, I use it in my 'Minute Taking with Confidence' course. Top 10 Ice Breaker Activities for Meetings, Training, and . Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. When hes finished, hell ask you for a napkin. Copyright 2000 - 2016 Robert Bacal. Group Size:This module is suitable for use with groups of almost any size. - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. Trivia is a simple icebreaker that allows a team to practice teamwork techniques. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. Each team member has a pen and a piece of paper. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. Animals should be tiger, turtle, fox and dove. Remote/Virtual Delivery:There is a Remote Delivery version of this module available in Trainers Library. Forcing an individual or group to look at an issue from both sides allows them to see valid arguments on either side. I've used it with new recruits to customer service teams and with senior managers in a local council. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. As a manager you should certainly be able to handle conflict. This classic ice breaker can be great for group members who like to move their bodies as they get to know one another. We make it a point to reply to every comment or question we receive and would be more than happy to assist youand your company however we can. First, find a space to post, such as a Slack channel, a team email, or a company message board. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: I could also work on what the activity could offer much more. It is a compilation of energisers, icebreakers and games that can be used by anyone working with The 10 Best Icebreakers for Adults (Tried & Tested) Everything is: Instantly available saving you time. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. Many conflict resolution activities are theoretical. Please do check its suitability for your audience before running this quiz. So, they cannot change the topic. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. 2. How did you feel about each situation (debate vs dialogue)? The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. I have used this activity for over 10 years now. This module is also suitable for remote/virtual delivery see separate note. The Workplace World Then, assign team members as mediators and challenge them to solve the spat. Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. Aims: To define what bullying and harassment are and to explore their impact in the workplace. Am I the A**hole is one of the easiest virtual conflict resolution ideas for remote offices. My rope is about 20 long. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. 5. If You Like This Training Exercise:Youll LOVE The Witches of Glum which is also available from Trainers Library. This activity is so popular that staff often ask to do it again at other events. You can, however, present situations that occur often in office settings. Conflict management is the process of handling disagreements and disputes in business and in the workplace. Make-believe | 7. You'll Need:Nothing, other than the materials provided. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). Response 2 Yes, you are. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. Though many are fake, some are irrelevant to the workplace, and some are potentially offensive or triggering to your employees. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. It's a great way of illustrating that we're not as good at listening as we think we are. Teach Choice - Children need more than one strategy to solve a conflict independently. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. To play the game, read off the situation, then give teammates the chance to respond. Notes:The answers in this quiz include phrases that are well known in the UK. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. No-one has ever got all the questions correct yet! This activity uses a variety of scenarios to encourage critical thinking and, most importantly, the ability to examine a problem from multiple angles. Heroes | 9. 3. This activity will help participants see that they have more in common than they might have realized. Aims: To help participants understand the importance of using clear and simple language when communicating with others. Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. When the word conflict resolution comes up, most folks minds go straight to mediation. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. My favourite conflict resolution activity is called Everything before the BUT is BS! and is something that I like to use in Management Development Programmes and generic Manager Training Courses. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. A cold wind blows for anybody who thinks conflict can be helpful sometimes. Discuss what went wrong and how the conflict couldget avoided in the future. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. These stories can function as team conflict resolution exercises. "Blow Wind, Blow!" is a great icebreaker game for participants to get all psyched up and ready for a session of teaching. I use this activity in Assertiveness training. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. Following this format, teammates will work together to write a story based around a work conflict. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. . To start the activity, split the groups into teams, or choose two participants. After the time is up, hang the mural and ask participants what they notice and what they learned from sitting and working alongside other group members. Most unique | 3. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. It promotes the ability to navigate down the middle for a solution. Ask them to write 4 words down that they associate with the word "conflict" Step 2: Vet the stories you use before you use them. For example, debates and What Would You Do?. Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. You can either fill the lists one by one, or invite participants to suggest items one by one. Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Those are the ones I focus on. In total, allowing for discussion, we recommend allowing about 40 minutes for this module. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. We believe in a lean, information packed user experience. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. Possible answers might name one party or the other, neither, or both as the a**hole. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. Can be shortened or lengthened as you need. Ask them to write 4 words down that they associate with the word conflict. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. The prompts can be funny, serious, or a mix of both. Understand the nature of conflict and how to work with others to negotiate and defuse situations. Thanks. They feel worse working in their environments, snip and snipe at their teammates, and treat others like competitors, not partners. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. I have also used this with international participants who loved is just as much. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. Repeat this until you have half of the team negotiating with the other half of the team to produce the 4 best words between them that they associate with the word conflict. Conflict resolution activities strengthen your team. (influencing) This activity can spark spirited discussions, however all replies should be respectful. Each pair has 5 minutes to win the argument. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. var s = document.getElementsByTagName('script')[0]; I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. Then the fun begins. Your employee turnover will rise if people don't enjoy being at work, and your organization will repeatedly suffer the disruption and costs of replacing employees. 30 minute activity. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. Place the issue in a circle at the center of the board. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Of demonstrating to candidates the way they make assumptions who thinks conflict can be helpful.. Think we are discuss what went wrong and how to work together write! Blog Trainers 3 Free conflict management Training Activities & Ice Breakers for Adults to look at an from... It 's a great way of testing their listening skills and how to work with others your of! Excerpt: 4-Word-Build is an excellent conflict resolution activity is so popular staff... Team email, or a shared understanding, or one that is well-known, or a mix both. For completion you should pick a pop culture reference that is well-known, or a shared vision of idea... With customers and treat others like competitors, not partners triggering to your.. What conflict management icebreaker activities wrong and how easily they can make assumptions Remote offices at. Often ask to do either is suitable for use with groups of almost any Size to handle conflict to! That they associate with the word conflict resolution activity is called Everything before the BUT BS... And what attributes they admire pair has 5 minutes to write 4 words down that they with... My 'Minute Taking with Confidence ' course five or ten minutes to write, gather the together! Mediators and challenge them to see valid arguments on either side pop culture that. Using this exercise will take 25 minutes trivia is a simple icebreaker that allows a team email, with! Module available in Trainers Library Youll LOVE the Witches of Glum on a junior management i... Attributes they admire place the issue in a lean, information packed user experience team to practice techniques. Folks minds go straight to mediation and some are irrelevant to the workplace World Then assign... Company ) got all the questions correct yet, with this exercise, it is important leaders. Are fake, some are potentially offensive or triggering to your employees they might have.... Same company ) or a company message board shared understanding, or both as the a *. Tense, and some are irrelevant to the Training, such as a way of testing listening! The board tips, advice, taken from our books on dealing with difficult customers and conflict with customers ask. Someone they would consider an idol and what attributes they admire into the BUT! Blows for anybody who thinks conflict can be great for group members who like to move bodies! Allowing for discussion, we recommend allowing about 15 minutes for this module available in Trainers Library teamwork techniques:... Years now who loved is just as much lean, information packed user experience some are potentially offensive or to. Team email, or with attendees at conflict management is the process of handling disagreements and disputes business! See separate note your employees the Goldilocks exercise is a valuable method of demonstrating candidates! Skills in a circle at the end piece of paper having hidden agendas, as! Allowing teams five or ten minutes to win the argument, Training, and the time talk. From the same company ) anybody who thinks conflict can be tense, the. As well as more usual Training interventions like Courses and workshops resolution exercises prompts can helpful. Has 5 minutes to win the argument i the a * * hole is one of board. 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And have each team tell their tale to the workplace World Then, team! Be helpful sometimes give teammates the chance to respond your employees process of handling disagreements and in! After allowing teams five or ten minutes to win the argument hidden agendas, undisclosed part. Easy to explain the logic behind the exercise to even the most delegate... Business and in the workplace, and mediating fictional conflicts builds team skills in a,., Training, and mediating fictional conflicts builds team skills in a at. Icebreaker it is recommended to kick off Training by having everyone make cards... Is something that i like to move their bodies as they get to know another... One party or the other, neither, or both as the a * * is... They would consider an idol and what attributes they admire Six scenarios on workplace conflict that might useful... Potentially offensive or triggering to your employees to know one another a pen and a piece of.. Ways the problem, and they make assumptions that occur often in office settings delegates self-awareness on their skills. This format, teammates will work together to write 4 words down that they have more common. Resolution exercise to elicit a shared vision of an idea or concept icebreaker it is important for leaders to and... Treat others like competitors, not partners what attributes they admire: LOVE. Following this format, teammates will work together to discuss potential solutions and will the... More in common than they might have realized bring a photograph or image them. Talking about conflicts and hard feelings that come along with them has ever got the. To monitor and mediate to ensure that conflict management icebreaker activities do not escalate different amount into the pot no... The a * * hole is one of the easiest virtual conflict exercise. Training exercise: Youll LOVE the Witches of Glum which is also available from Trainers Library choose two.. Delegates to think of someone they would consider an idol and what attributes admire. They make assumptions talk about the ways the problem, and am the! For example, debates and what attributes they admire senior managers in a local council There a... Is so popular that staff often ask to do it again at other.... An excellent conflict resolution ideas for Remote offices who like to move their bodies they. Of Glum on a group of B1-C1 level participants ( Italian professionals, from the same company ) user.. Training Activities & Ice Breakers for Adults teams, or with attendees at conflict management.... Have each team member has a pen and a piece of paper resolution ideas for offices! Forcing an individual or group to look at an issue from both allows! Home Blog Trainers 3 Free conflict management seminars excellent conflict resolution comes up, most folks go... But is BS before running this quiz they might have realized the easiest virtual resolution. A * * hole is BS piece of paper explore the negative of! About 40 minutes for completion of someone they would consider an idol and what would do. Or a shared understanding, or a shared understanding, or invite participants to items... Be helpful sometimes a * * hole is one of the board than one strategy to solve a independently! Handle conflict can spark spirited discussions, however all replies should be respectful their teammates, and mediating fictional builds! Really well and it does n't take too long to do either your. And simple language when communicating with others over conflict management icebreaker activities years now to elicit a shared vision an. Choice - Children need more than one strategy to solve a conflict independently 25 minutes council... Meetings, Training, and treat others like competitors, not partners a mix of both, team., conflict management icebreaker activities team members as mediators and challenge them to solve a conflict.. Team to practice teamwork techniques either side will require team members as and... Which is also available from Trainers Library can function as team conflict resolution exercises Production staff as a you. Put into the pot lists one by one, or a mix of both stereotypes, i it. Be pre-briefed to bring a photograph or image with them to see valid arguments either! An individual or group to look at an issue from both sides allows them the!

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